Remote-Support

Remote Support

Sit back and relax whilst our experienced IT technician assists with your IT issue remotely.

Step 1 - Download Remote Software

Windows Agent
Download for Windows
Apple Mac Agent
Download for Apple MacOS

Step 2 - Run Remote Software

An application name TeamviewerQS will now start to download. Please run the file.

Step 3 - Provide us your Teamviewer ID & Password

A Teamviewer window will appear

 

Teamviewer will now display an ID and password, you will need to tell us what these codes are.

 

Please leave Teamviewer open and do not close it down until the remote session has completed.

Step 4 - Call us

Please give us a call on 01270 874700 to arrange a remote support session with one of our remote IT support technicians.

Our charges are £30.00 + vat for up to 30 minutes and £48.00 + vat for an hour. The technician will ask for payment for your remote support session and this can be taken by BACS, debit or credit card.