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Remote Support

Pay As You Go

You do not need to be a contract customer to use MBS IT for support, simply call our friendly team of technicians on 01270 874700 and setup a telephone/remote support session.

What’s the cost?

Remote Support – 1 hour minimum charge applies
Hourly rate of £45.00 + vat

Download Agent

When instructed by your MBS IT support technician, please download our remote support software:

Silver and Gold Support

Call our friendly team of technicians on 01270 874700 and setup a telephone/remote support session that will be included in your support.

What’s the cost?

This is included in your support package. You receive priority over Pay As You Go enquiries.

Download Agent

When instructed by your MBS IT support technician, please download our remote support software:


Remote Support Agent Download

Dear Customer,

Thank you for choosing our remote service. We use a software agent named Teamviewer to take control of your computer and from here we can look at the issues you are experiencing. You may now relax put the kettle on then have a cup of tea. Let MBS IT resolve the annoying problem.

Please note a 1 hour minimum charge applies (hourly rate of £45.00 + vat)

Please see our terms of sale and terms and conditions.

 

By engaging in a remote support session with MBS IT you are accepting our remote support terms, terms of sale, terms and conditions and a minimum charge of £45.00 + vat.

 

Additional terms for using Remote Support from MBS IT

 

  • Payment may be required before work is carried out on your computer system.
  • By downloading the software below you agree that MBS IT can remotely dial into your computer system to carry out an inspection and repair of same.
  • If whilst working on your IT equipment MBS deem that it cannot be repaired or if after working on your equipment MBS deem that it is no longer viable, or the problem will persist, we reserve the right to request the unit be replaced. You will still be charged for our time
  • The initial part of our work is called an inspection. You will still be charged for this work if nothing develops further, you decide not to proceed, or the unit is beyond physical or economic repair.

    • Download Agent

    When instructed by your MBS IT support technician, please download the appropriate version:

     

    Remote Support Agent Download - Support Customers

    Dear Customer,

    Thank you for choosing our remote service. We use a software agent named Teamviewer to take control of your computer and from here we can look at the issues you are experiencing. You may now relax put the kettle on then have a cup of tea. Let MBS IT resolve the annoying problem.

    This is included as part of your support contract.

    Please see our terms of sale and terms and conditions.

     

    By engaging in a remote support session with MBS IT you are accepting our remote support terms, terms of sale, terms and conditions and a fair usage agreement.

     

    Additional terms for using Remote Support from MBS IT

     

  • Payment may be required before work is carried out on your computer system.
  • By downloading the software below you agree that MBS IT can remotely dial into your computer system to carry out an inspection and repair of same.
  • If whilst working on your IT equipment MBS deem that it cannot be repaired or if after working on your equipment MBS deem that it is no longer viable, or the problem will persist, we reserve the right to request the unit be replaced.

    • Download Agent

    When instructed by your MBS IT support technician, please download the appropriate version: